AYRAZ LTD Returns Policy

At AYRAZ LTD, we are committed to providing the best customer service experience possible. Our goal is to ensure that you have a positive and satisfying AYRAZ PC experience. We understand that purchasing a system online can be a leap of faith, and we want to make this process as stress-free as possible for you. That’s why we offer a 14-Day Money Back Guarantee.

14-Day Money Back Guarantee: If for any reason you are not fully satisfied with your prebuilt or configured AYRAZ system, you have 14 days from the date of delivery to request a refund. We value your trust and believe in the quality of our products, so we offer this guarantee to provide you with extra peace of mind. Whether you’ve had a change of circumstances or simply aren’t satisfied, we won’t hold it against you.

How our 14-Day Money Back Guarantee works: If you are happy with your purchase, we’d appreciate it if you could leave us a review on Trustpilot or Facebook to share your positive experience with others. However, if you are considering returning your device, please get in touch with our customer support team, and we’ll do our best to address and resolve any issues you may have.

To initiate a return and request a refund, please contact us with your details and reason for cancellation. We will then organize a collection for you. Please note that there is a fixed delivery/collection fee of £20 for returns due to a change of mind. We will process a full refund as quickly as possible if the following conditions are met:

Return Policy Exclusions: While we strive to be flexible with our returns, certain exclusions apply to ensure a fair process for all parties involved. Please note the following:

• Activated software is not eligible for refunds, as it is registered to you and generally cannot be transferred.
• Services such as priority turnaround and premium delivery options are not eligible for refunds unless there is a problem with the product.
• If the item is not faulty, you will be responsible for the return delivery costs.
• Please take care of the product while it is in your possession. If you return it with signs of usage or damage, a deduction to replace or repair that part may apply.
• Serial numbers of all components are recorded to prevent fraudulent activity.
• For custom machines, a cancellation fee will apply if there is no fault, as each one is a bespoke machine that requires significant work to complete.
• Damages caused in transit due to insufficient packaging are not covered by us.
• Please back up all data before returning the item, as we are not responsible for any data loss.
• Items must be returned in their original packaging along with all accessories that came with them.

Packaging Guidelines: To ensure a smooth return process, please follow these packaging guidelines:

• Pack the item in its original box and include all provided accessories.
• Make sure the item is securely packed to avoid damage, as this is not covered under the warranty.
• Attach the Return Sheet clearly inside the box. Items returned without the Return Sheet will be rejected.
• Avoid writing directly on the product packaging. Write on brown packing paper, an envelope, jiffy bag, or a brown outer box instead.
• Do not include any items that were not purchased from us or are not listed on the Return Merchandise Authorization (RMA) unless specifically advised by us.

Outside the 14-Day Money Back Guarantee: If your device experiences a fault outside the 14-day period, don’t worry! Your purchase is covered by the warranty supplied with your system. In the unlikely event of a fault, please contact our Technical Support team, and they will assist you with your query. If necessary, they can create an RMA number for you.

Please keep in mind that if a fault cannot be resolved over the phone, we may arrange collection of your device to be returned to our repairs center. Before this collection, please back up all your data, as we cannot be held liable for any data loss. Once the item has been received back, we will repair or replace any faulty components and return the device to you. Repairs usually take up to 10 working days, but this timeline may be extended for older parts.

Contact Information: To initiate a return or for any other inquiries, please contact our Customer Service team at info@ayraz.co.uk. Our Technical Support team is also available to assist you and can be reached for any technical issues or to create an RMA number if required.

We value your trust in AYRAZ LTD, and we are committed to providing you with a positive and satisfying experience throughout your journey with us. Thank you for choosing AYRAZ!